luke97 Privacy Policy

1. Introduction and Data Controller

This Privacy Policy ("Policy") describes how luke97 ("luke97", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("Player", "User", "you") who visit the website at luke97.net and use the services offered therein, including online casino gaming, sports betting, and account management.

luke97 is the data controller for the personal information you provide when using the platform. As data controller, luke97 determines the purposes and means of processing your personal data in connection with the provision of its services.

By registering an account or using any part of the luke97 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the platform.

2. Data We Collect

luke97 may collect and process the following categories of personal data:

2.1 Identity Data: Full name, date of birth, nationality, and government-issued identification number (such as a Pakistani CNIC or passport number) collected during registration and KYC verification.

2.2 Contact Data: Email address, mobile phone number, and physical address as provided during registration or account management.

2.3 Financial Data: Payment method details including JazzCash wallet numbers, Easypaisa account references, bank account identifiers (HBL, UBL, Meezan Bank, Bank Alfalah), and cryptocurrency wallet addresses (USDT TRC20). Full payment credentials such as card numbers are not stored by luke97 – these are processed by our payment partners.

2.4 Transaction Data: Records of deposits, withdrawals, bonuses, and gaming activity on the platform, including bet amounts, game titles, outcomes, and timestamps.

2.5 Technical Data: IP address, browser type and version, device type and operating system, session timestamps, and referring URL collected automatically when you access the platform.

2.6 Usage Data: Information about how you use the platform, including pages visited, games played, features accessed, and session duration.

2.7 Communications Data: The content of communications you initiate with our support team, including live chat transcripts and email correspondence.

3. How We Collect Your Data

luke97 collects your personal data through the following channels:

• Direct interactions: Data you provide when registering an account, submitting KYC documentation, making a deposit or withdrawal request, or contacting our support team;
• Automated technologies: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies when you access the platform;
• Third-party sources: Identity verification and fraud prevention data received from KYC and AML compliance service providers engaged by luke97;
• Payment providers: Transaction confirmation and status data received from JazzCash, Easypaisa, and other payment processing partners.

4. Legal Basis for Processing

luke97 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the gaming and betting services you have registered to use, including account management, game access, and payment processing;
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification obligations, and financial record-keeping requirements;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Where we rely on your consent for optional data processing activities, such as marketing communications, you may withdraw that consent at any time by contacting our support team.

5. How We Use Your Data

luke97 uses your personal data for the following purposes:

• To create and manage your player account on the luke97 platform;
• To verify your identity and age in compliance with our age restriction policy (18+);
• To process deposits and withdrawals via your chosen payment method;
• To provide access to casino games, sports betting markets, and other platform features;
• To detect and prevent fraud, money laundering, and other prohibited activities;
• To respond to your support enquiries and resolve disputes;
• To send you account-related notifications, including transaction confirmations and security alerts;
• To comply with applicable legal and regulatory obligations;
• To analyse platform usage and improve the performance and features of the luke97 service;
• To apply and monitor responsible gaming tools and restrictions you have activated on your account.

luke97 does not use your personal data to build advertising profiles for sale to third parties or to target you with third-party advertising without your explicit consent.

6. Sharing Your Data with Third Parties

6.1 Service Providers. luke97 shares personal data with third-party service providers who perform functions on our behalf, including payment processors (JazzCash, Easypaisa, bank partners), KYC and identity verification services, fraud prevention providers, and technical infrastructure providers. These parties are contractually obligated to process your data only for the purpose of providing services to luke97 and in accordance with applicable data protection standards.

6.2 Game Providers. To provide access to casino games, certain technical data (session tokens, game outcomes) is exchanged with licensed game studio providers. These providers do not receive personally identifiable information beyond what is technically necessary to deliver the game session.

6.3 Legal Disclosure. luke97 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where necessary to protect the legal rights of luke97 or prevent fraud and financial crime.

6.4 No Commercial Data Sales. luke97 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. This is an absolute commitment.

7. International Data Transfers

In order to provide the luke97 platform, your personal data may be processed on servers or by service providers located outside of Pakistan. Where such transfers occur, luke97 takes steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection principles, including the use of contractual protections with data processors.

8. Cookies and Tracking Technologies

8.1 Essential Cookies. luke97 uses essential session cookies that are necessary for the platform to function correctly, including maintaining your login session and preserving your game state. These cookies cannot be disabled without affecting platform functionality.

8.2 Analytics Cookies. With your consent, luke97 may use analytics cookies to understand how players use the platform. This data is aggregated and anonymised and is used to improve platform performance and user experience.

8.3 Managing Cookies. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the luke97 platform, including your ability to maintain a logged-in session.

8.4 No Third-Party Advertising Cookies. luke97 does not deploy third-party advertising or tracking cookies that share your browsing behaviour with external advertisers.

9. Data Retention

luke97 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, subject to the following:

• Account data is retained for the duration of the account relationship and for a period thereafter as required by applicable financial record-keeping regulations;
• Transaction records are retained for the minimum period required by applicable anti-money laundering and financial regulations;
• Support communications are retained for the period necessary to resolve the relevant matter and for a reasonable period thereafter;
• Technical logs are retained for security and fraud investigation purposes and deleted when no longer required.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to any individual.

10. Your Privacy Rights

As a player on the luke97 platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data that luke97 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances;
• Right to data portability: Where technically feasible and legally applicable, you may request a copy of your data in a structured, machine-readable format;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the luke97 support team using the contact information provided in Section 14. We will respond to verified requests within a reasonable timeframe. Note that certain rights may be limited where legal obligations require us to retain or process your data.

11. Security Measures

luke97 implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the luke97 platform;
• Encryption of sensitive personal and financial data stored on platform servers;
• Role-based access controls limiting employee access to player data on a strict need-to-know basis;
• Regular security assessments and vulnerability monitoring of platform infrastructure;
• Two-factor authentication options available to all account holders.

While luke97 takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. You are encouraged to use a strong, unique password for your luke97 account and to enable two-factor authentication as an additional layer of protection.

12. Children's Privacy

The luke97 platform is strictly for adults aged 18 years and over. luke97 does not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by or on behalf of a minor, the account will be immediately closed and all associated data will be deleted, subject to applicable legal obligations. Parents and guardians who believe their minor child has accessed the luke97 platform are encouraged to contact our support team immediately.

13. Changes to This Policy

luke97 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players via their registered email address or via a prominent notice on the platform. The date of the most recent revision is displayed at the top of this page. Continued use of the platform following notification of changes constitutes acceptance of the revised Policy. Players are encouraged to review this Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how luke97 has handled your personal information, please contact our support team:

Contact email: [email protected] (plain text – not a clickable link)

Our English-language support team is available 24 hours a day, 7 days a week. You may also reach us via the live chat feature within the platform after logging in to your luke97 account. We will acknowledge receipt of your request and aim to provide a full response within a reasonable timeframe.